Privacy Policy

Last Updated: July 8, 2026

SMS/Text Message Health Communications

TogoHealth uses Twilio, a trusted communications platform, to deliver healthcare-related text messages to patients who have opted in through our website. These messages may include appointment reminders, care updates, wellness tips, and important health information from your TogoHealth provider.

Information We Collect

  • Your mobile phone number (provided voluntarily via our opt-in form)
  • Your name and state of residence
  • Opt-in timestamp, consent text, and source
  • Message delivery status

How We Use Your Information

  • To send appointment reminders and care coordination messages
  • To deliver health and wellness updates from your provider
  • To send a one-time confirmation message upon opt-in
  • To process STOP and HELP requests

What We Do NOT Do

  • We never sell your phone number to third parties
  • We do not share your number with other companies for marketing purposes
  • We do not use your number for purposes unrelated to your TogoHealth care
  • We do not send messages unrelated to healthcare services

Data Retention

Your phone number and consent records are retained for as long as you remain opted in to our SMS program. Upon opting out (replying STOP), your number is removed from active messaging lists within 24 hours. Consent records may be retained for compliance and healthcare record-keeping purposes.

Your Rights

  • Opt out anytime: Reply STOP to any message
  • Get help: Reply HELP or contact us at support@togohealth.com
  • Request deletion: Email us to request removal of your data

Security

We use industry-standard security measures to protect your information, including HIPAA-compliant data handling practices. All data is transmitted via encrypted connections and stored in secure, access-controlled systems.

Contact Us

If you have questions about this privacy policy or our SMS messaging program, contact us at:

TogoHealth
406 S Jordan Pkwy W Ste 450A
South Jordan, UT 84095
Email: compliance@togohealth.com
Phone: 801-919-3008

See also: Terms of Service • Back to SMS Opt-In