--- title: "FAQs | Utah Telehealth & At-Home Care | TogoHealth" description: "Answers to common questions about TogoHealth — telehealth in Utah, insurance, in-home visits, app features, and more." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "MedicalOrganization", "name": "TogoHealth", "url": "https://togohealth.com", "logo": "https://files.manuscdn.com/user_upload_by_module/session_file/310519663356698318/nMCGoTlCbKfPfObN.webp", "image": "https://files.manuscdn.com/user_upload_by_module/session_file/310519663356698318/nMCGoTlCbKfPfObN.webp", "description": "Licensed Utah healthcare providers delivering telehealth, at-home doctor visits, and mobile medicine across all 250+ Utah cities. 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Create an account with your basic information, and you can see a provider in minutes." } }, { "@type": "Question", "name": "Do I need a referral to use TogoHealth?", "acceptedAnswer": { "@type": "Answer", "text": "No referral is needed. You can schedule a telehealth visit or at-home visit directly through the app or by calling our care coordinators." } }, { "@type": "Question", "name": "What areas does TogoHealth serve?", "acceptedAnswer": { "@type": "Answer", "text": "Telehealth is available statewide across Utah. At-home visits are currently available across the Wasatch Front (Salt Lake City, Provo, Ogden, and surrounding areas) and expanding." } }, { "@type": "Question", "name": "When is TogoHealth available?", "acceptedAnswer": { "@type": "Answer", "text": "Telehealth and in-home visits are available during business hours. Same-day scheduling is often available for both services." } }, { "@type": "Question", "name": "What do I need for a telehealth visit?", "acceptedAnswer": { "@type": "Answer", "text": "You need a smartphone, tablet, or computer with a camera and internet connection. The TogoHealth app handles everything else." } }, { "@type": "Question", "name": "How long does a telehealth visit take?", "acceptedAnswer": { "@type": "Answer", "text": "Most visits last 10–20 minutes. Wait times to see a provider average under 15 minutes during business hours." } }, { "@type": "Question", "name": "Can I get prescriptions through telehealth?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. If clinically appropriate, your provider can prescribe medications and send them directly to your preferred pharmacy." } }, { "@type": "Question", "name": "What conditions can be treated via telehealth?", "acceptedAnswer": { "@type": "Answer", "text": "Many common conditions including cold and flu, UTIs, sinus infections, allergies, skin conditions, and chronic disease management. Our providers will refer you to in-person care if needed." } }, { "@type": "Question", "name": "How quickly can a medical assistant come to my home?", "acceptedAnswer": { "@type": "Answer", "text": "Same-day visits are often available. Most visits can be scheduled within 24 hours depending on your location and availability." } }, { "@type": "Question", "name": "What does the medical assistant do during a visit?", "acceptedAnswer": { "@type": "Answer", "text": "Our medical assistants check vitals, draw labs, coordinate medications, and perform wellness monitoring. Please note: medical assistants do not perform physical exams or administer medications." } }, { "@type": "Question", "name": "Can labs be drawn at my home?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Our certified phlebotomists can perform blood draws and specimen collection at your home. Results are delivered directly to your provider." } }, { "@type": "Question", "name": "Where are in-home visits available?", "acceptedAnswer": { "@type": "Answer", "text": "Currently across the Wasatch Front including Salt Lake City, Provo, Ogden, and surrounding communities. Coverage is expanding regularly." } }, { "@type": "Question", "name": "Does TogoHealth accept insurance?", "acceptedAnswer": { "@type": "Answer", "text": "We work with select insurance plans in Utah. Contact our care coordinators to verify your specific coverage before your visit." } }, { "@type": "Question", "name": "How much does a visit cost without insurance?", "acceptedAnswer": { "@type": "Answer", "text": "We offer transparent self-pay pricing. Costs vary by service type. Contact us for specific pricing. We accept HSA/FSA cards." } }, { "@type": "Question", "name": "Are there any hidden fees?", "acceptedAnswer": { "@type": "Answer", "text": "No. We believe in transparent pricing. You'll know the cost before your visit. Contact our care coordinators for specific pricing details." } }, { "@type": "Question", "name": "Do you offer payment plans?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. We offer payment plans for patients who need them. Contact our billing team to discuss options." } }, { "@type": "Question", "name": "Is my health information secure?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. All data is encrypted using enterprise-grade security. We are fully HIPAA compliant and never sell patient data to third parties." } }, { "@type": "Question", "name": "Are your providers licensed?", "acceptedAnswer": { "@type": "Answer", "text": "Every TogoHealth provider is licensed in Utah, credentialed, and background-checked. We verify credentials continuously." } }, { "@type": "Question", "name": "What if I need emergency care?", "acceptedAnswer": { "@type": "Answer", "text": "TogoHealth is not a substitute for emergency care. If you're experiencing a medical emergency, call 911 immediately. Our providers will refer you to emergency services if needed during a visit." } }, { "@type": "Question", "name": "Can I choose my provider?", "acceptedAnswer": { "@type": "Answer", "text": "For ongoing care and chronic conditions, we match you with a consistent provider. For acute visits, you'll see the next available provider." } }, { "@type": "Question", "name": "What types of facilities do you work with?", "acceptedAnswer": { "@type": "Answer", "text": "We partner with skilled nursing facilities, assisted living communities, post-acute care settings, and other healthcare facilities across Utah." } }, { "@type": "Question", "name": "How do facility partnerships work?", "acceptedAnswer": { "@type": "Answer", "text": "We offer flexible models from per-visit coverage to fully integrated partnerships. Contact our partnerships team to discuss your facility's needs." } }, { "@type": "Question", "name": "Can you integrate with our EHR?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Our integrated partnership model includes EHR integration capabilities. We work with major EHR systems used in Utah facilities." } }, { "@type": "Question", "name": "How do you measure outcomes?", "acceptedAnswer": { "@type": "Answer", "text": "We track key metrics including ER transfer rates, readmission rates, response times, and facility satisfaction. Regular reporting is provided to all partners." } } ] } ] --- [![TogoHealth](https://files.manuscdn.com/user_upload_by_module/session_file/310519663356698318/nMCGoTlCbKfPfObN.webp)](/) [Personal Care](/personal-care) [Conditions](/conditions) [For Facilities](/facilities) [Trust](/trust) [Resources](/blog) [Get the App](/app) [801-919-3008 ](tel:801-919-3008)[Get the App](/app) 1. [Home](/) 2. / FAQs Frequently Asked Questions # How can we help? Find answers to common questions about TogoHealth's services, pricing, privacy, and more. Can't find what you're looking for? Contact our care coordinators. Getting StartedTelehealthIn-Home VisitsInsurance & BillingPrivacy & SafetyFor Facilities ## Getting Started How do I sign up for TogoHealth? Do I need a referral to use TogoHealth? What areas does TogoHealth serve? When is TogoHealth available? ## Still have questions? Our care coordinators are available to answer any questions and help you get started. [Call 801-919-3008](tel:801-919-3008)[Download the App](/app) [![TogoHealth](https://files.manuscdn.com/user_upload_by_module/session_file/310519663356698318/GNoOLpuwVYYuEnzR.webp)](/) Modern healthcare that comes to the patient. Licensed providers, app-powered convenience, Utah statewide coverage. 406 S Jordan Pkwy W Ste 450A, South Jordan, UT 84095, United States [801-919-3008](tel:801-919-3008) Fax: 801-960-1780 [info@togohealth.com](mailto:info@togohealth.com)[intake@togohealth.com](mailto:intake@togohealth.com) [](https://www.facebook.com/togohealth)[](https://www.linkedin.com/company/togohealth)[](https://www.instagram.com/togohealth) HIPAA Encrypted #### Personal Care - [Telehealth](/personal-care/telehealth) - [At-Home Visits](/personal-care/at-home-visits) - [Mobile Medicine](/personal-care/mobile-medicine) - [Labs at Home](/personal-care/labs-at-home) - [Chronic Care](/personal-care/chronic-care) - [Healthy Aging](/personal-care/healthy-aging) - [Brain Health](/personal-care/brain-health) #### Conditions - [Cold & Flu](/conditions/cold-flu) - [UTI](/conditions/uti) - [Diabetes](/conditions/diabetes) - [Hypertension](/conditions/hypertension) - [Thyroid](/conditions/thyroid) - [Asthma](/conditions/asthma) - [All Conditions →](/conditions) #### Company - [Our Providers](/our-providers) - [Safety & Privacy](/trust/safety-privacy) - [Insurance & Pricing](/trust/insurance-pricing) - [Patient Stories](/trust/reviews) - [For Facilities](/facilities) - [FAQs](/faqs) - [Resources](/blog) - [Contact Us](/contact) - [Get the App](/app) - [Careers](/careers) [![LegitScript Approved — Verify Approval for www.togohealth.com](https://static.legitscript.com/seals/47483456.png)](https://www.legitscript.com/websites/?checker_keywords=togohealth.com "Verify LegitScript Approval for www.togohealth.com") Serving Utah Statewide Salt Lake City · Provo · Ogden · St. George · Orem · Sandy · West Valley City · Layton · Lehi · Logan · Murray · Draper · Park City · Bountiful · Tooele · American Fork · Riverton · Herriman · Cedar City · Springville [801-919-3008](tel:801-919-3008)[info@togohealth.com](mailto:info@togohealth.com) © 2026 TogoHealth. All rights reserved. · [Privacy Policy](/careers/privacy)· [Terms of Service](/careers/terms) **Medical Disclaimer:** TogoHealth provides telehealth and in-home medical services through licensed healthcare providers in the state of Utah. Our services are not a substitute for emergency care. If you are experiencing a medical emergency, call 911 immediately. Individual results may vary. All medical decisions are made by licensed providers based on clinical assessment.